Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

  • When your order leaves our atelier, you’ll receive an email with your tracking code. Simply enter it on our Track Your Order page to view your delivery’s journey in real time.

  • All orders include complimentary premium shipping, ensuring a seamless delivery experience.

  • If your country is available at checkout, we are able to deliver to your location. Countries we do not currently ship to are automatically excluded from the checkout process.

  • We offer a variety of secure and convenient payment options, including major credit and debit cards such as Visa, Mastercard, and American Express, digital wallets like PayPal and Apple Pay, as well as selected local payment methods to suit your preferences.